Mokelta Terms of Service
Version: 1.5 · Last updated: 11 August 2026 (Europe/Lisbon)
These Terms of Service govern your use of the Mokelta app on Android and related services. If you are a veterinarian using the Professional Portal, the Professional Terms apply to you instead of these.
1. Provider
Service provider and data controller: Tiago Jesus
Contact: info@mokelta.pt
2. Account and Eligibility
- You are responsible for providing accurate account information and maintaining your login credentials.
- You are responsible for all activity performed through your account.
- You must not use Mokelta for unlawful, abusive, or fraudulent activity.
3. Acceptable Use
- Use Mokelta to manage pet care information in good faith.
- Do not attempt to bypass subscription restrictions or security controls.
- Do not upload unlawful or harmful content.
4. Subscriptions and Billing (Google Play)
- Premium and Association subscriptions are sold and billed by Google Play Billing.
- Subscriptions may auto-renew unless cancelled in your Google Play account settings before renewal.
- You can restore purchases through the app's restore flow and/or by signing in with the same Google account used for purchase.
- Mokelta does not store full payment card details.
- Pricing, taxes, and refunds are handled according to Google Play policies and your local law.
5. Availability and Changes
We may update, improve, or discontinue app features. Temporary downtime can occur for maintenance, third-party outages, or security reasons.
6. Care Circle and Professional Portal
- You can invite other people — a veterinarian, a family member, a caregiver — into an animal's Care Circle. The invitation is always yours: we never give anyone access on our own initiative.
- Access is per animal. Inviting someone for one animal does not give them access to your other animals.
- An invited professional can view, in read-only mode, the animal record and documents shared by the owner. In this release they cannot create, change, or delete clinical entries, care logs, or documents.
- You can revoke access at any time, in the app, under Caregivers, and see the date each person last opened the record.
- Professional profile details are self-declared at registration. Mokelta review may control Portal access, but does not include an automatic or real-time lookup with the Portuguese Veterinary Association (OMV) and is not an endorsement or guarantee of the professional's work. Invite only people you trust.
Details of what data is shared are in the Privacy Policy (section 4.1).
7. Veterinary Disclaimer
Mokelta provides organisation and wellbeing support tools. It is not a substitute for professional veterinary diagnosis, treatment, or emergency care. Always consult a licensed veterinarian for medical decisions.
Mokelta Assistant: this informational feature is available only while the service's technical and operational safeguards are active. Answers are generated automatically and may be wrong or incomplete. They are not a diagnosis, prescription, or treatment plan and do not come from a veterinarian who knows your animal.
If your pet is unwell or in an emergency, contact a veterinarian or emergency clinic immediately.
8. Limitation of Liability
To the maximum extent permitted by law, Mokelta is provided "as is" without warranties of uninterrupted availability or fitness for a particular purpose. We are not liable for indirect, incidental, special, consequential, or punitive damages.
9. Suspension and Termination
- We may suspend access in case of abuse, fraud, or serious breach of these Terms.
- You may stop using Mokelta at any time.
- You may delete your account in-app at Settings -> Session -> Delete account.
- You may also request account/data deletion by emailing info@mokelta.pt.
10. Privacy
Our data practices are described in the Privacy Policy.
11. Changes to These Terms
We may change these Terms to reflect legal, technical, or product updates. Updated terms are effective from the published "Last updated" date.
12. Contact
For support or legal questions: info@mokelta.pt