Request deletion of your Mokelta account
Last reviewed: 6 August 2026 (Europe/Lisbon)
This is the official page for starting the deletion of your Mokelta account and its associated data, even if the app is no longer installed.
Never send your password, verification codes, documents, or your animal's health information by email.
To protect the account, we may ask for a secure check that the request belongs to the relevant account holder.
1. Delete directly in the app
- Open Mokelta and sign in.
- Go to Settings → Session → Delete account.
- Read the summary, confirm your identity again, and complete the request.
If a temporary failure occurs, the app keeps the request incomplete and lets you try again or contact support.
2. Request by email without access to the app
Send the request from the address associated with the account. The following button opens your email app with a template; check the details before sending it.
If the button does not work, email info@mokelta.pt with the subject “Mokelta account deletion request”.
3. Google Play subscription
Deleting the Mokelta account does not automatically cancel a Google Play subscription. If you have an active subscription, cancel it separately in your Google Play subscription settings to prevent future renewals. You may still start the deletion request while dealing with that cancellation.
4. What happens to the request
Once we have verified that the request belongs to the account holder, we process deletion of the account and its associated data. If a record must be retained for a legitimate purpose such as security, fraud prevention, or a legal obligation, it will be limited to that purpose and the applicable period. Read the Privacy Policy for information about rights and retention.
Support confirms the required steps and the status of the request through the email address used to contact us.